when will my order be shipped to me?
I will try my best to ship within 3 working days. Sometimes if take a bit longer, I will always notify the buyers. Alternatively, you can always feel free to check in with me.
why hasn't my package arrived yet?
Most international orders are received within two weeks or so, but sometimes a shipment can take much longer to arrive due to local customs, post office or international duties offices, all of which are out of my control once the package is en route to you. Please allow up to 10 weeks for your order to arrive.
*Under normal circumstances, delivery takes about:
6-8 days for Asia
8-14 days for Europe/USA
*Due to the current COVID-19 situation, there will be a significant delay to your orders. Do use my tracking numbers provided to get your shipment update.
how can I cancel my order?
Once an order enters the system, it cannot be altered, cancelled or modified in any way. Please triple check your information and the item description before placing your order and be sure you want to buy before you place an order. All sales are final.
why don't I see more things for sale?
All my items come in limited editions and the doors to this shop only open when I have new releases. If you are interested in new updates, I recommend you to follow my Instagram account
why am I being charged Sales Tax?
On June 21, 2018, the U.S. Supreme Court issued its decision in the South Dakota v. Wayfair, Inc. case, which ruled that states may charge tax on purchases made from out-of-state sellers, even if they do not have a physical presence in the taxing state. Each state has its own different requirements when online retailers begin reporting tax to them, aka the Remote Seller Tax Nexus.
By these laws, Big Cartel storefront is collecting sales tax for orders shipping to any of the following states:
why am I being charged duty or VAT taxes when I received my order?
Regarding customs fees (DUTY & VAT taxes), I will try to alleviate any potential taxes they may be billed by the destination country when shipping orders, but any international customs or duties fees that may potentially be levied on your parcel is a decision made by the specific local post office(s) at the destination country, and is a scenario that is beyond my control. In many cases, duty fees are not charged on shipments, but again, if they are, it is something I have no control over.
These fees are not included in the shipping price of your order. These fees are calculated at the local's post office(s) destination and must be paid upon delivery. Depending on the country, different fees will apply.
what if my packages is lost?
For customers who choose FedEx/DHL Express or equivalent premium freight services, do note that normally I will pay extra insurance for your item.
In the event of a package loss, we can claim a refund from these freight companies for your item's value (shipping cost not included) because we declared the full purchase cost in the customs value section. If you do not choose this premium option, we do not offer refunds and take responsibility for lost packages.
For customers who choose FREE Shipping via Registered Airmail, the maximum claim/refund is US$20 (excluding shipping fees) If you want a full refund please choose FedEX/DHL Express shipping option.
my item arrived damaged - what now?
Please send photos of the damage to me and I will advise soonest. Email to firstname.lastname@example.org
我将尽力在3个工作日内发货。如果需花更长的时间, 我会通知买家。 另外, 您可以随时与我联系。
2018年6月21日,美国最高法院在South Dakota诉Wayfair,Inc.一案中发布了裁决,该裁决裁定各州可能对从州外卖家购入的商品征收税款,即使卖家没有在征税州的实际存在。 每个州对在线零售商何时开始向他们报告税款都有自己的不同要求,也称为``远程卖家税收网''。